Refund & Return Policy

Niralya Boutique

Website: niralyaboutique.com
Phone: +91 98419 79966
Address: C 318/1, Jagannathan Salai, Periyar Nagar West, Perambur, Chennai, Tamil Nadu 600082

Returns

At Niralya Boutique, we do not accept returns or offer refunds for change of mind, incorrect size selection, colour preference, or any other personal reasons.

Returns are accepted only under the following circumstances:

• You received a damaged product.

• You received the wrong product.

Mandatory Unboxing Video

To request a replacement or refund for a damaged or incorrect item, an uninterrupted unboxing video is mandatory.

Please ensure you:

• Start recording before opening the parcel.

• Capture the entire unboxing process without any cuts or edits.

• Clearly show the shipping label and the product received.

Claims submitted without a valid unboxing video cannot be processed.

Refunds

If your refund request is approved, the amount will be credited to your original payment method within 3–10 business days, depending on your bank or payment provider.

Payment Deducted but Order Not Created

If your payment is successfully deducted but your order is not created due to a technical issue, the payment will be automatically refunded to your original payment method. Refund timelines may vary depending on your bank.

Return Eligibility

Returns or replacements will not be accepted if:

• The product has been used or worn.

• The original packaging is missing or damaged.

• Tags, labels, or seals have been removed.

• The item is returned in a condition different from how it was delivered.

If you have any questions, please contact our customer support team:

Phone: +91 98419 79966
Website: niralyaboutique.com